Cellular Phone Company Case Study

In the early 1990s a company was looking for a specific gold-plated material, only to find that no company knew how to handle the material. No company but Sterling Spring, that is.

This material was to be formed into small torsion springs for a cellular phone manufacturer’s flip cell phones, and Sterling Spring took it upon itself to locate, acquire, and manage the gold-plated material. Once this was done, Sterling Spring had special tool fixtures made, at no cost to the customer, for the manufacturing of the spring. Samples were then made and they worked with a third party on the frequency. Once the frequency was achieved, Sterling Spring began making the torsion springs by the millions for the customer.

The project was a tremendous success for Sterling Spring; sales increased by 30-40%. It also proved that Sterling Spring’s customer service set itself apart from other businesses. The endeavor enabled Sterling Spring to stay on the cutting edge of technology. By upgrading their machines it lessoned their use of their Secondary Department, cutting costs and allowing them to compete with offshore counterparts. Sterling Spring can make their custom spring parts faster and offset costs.

Sterling Spring still has a solid relationship with that third-party company; 14 years of partnering on custom spring projects speaks for itself. Sterling Spring currently works up their spring samples to test calculations before full production takes place.

Sterling Spring continues to prove that they are not a company to say “no, we can’t do that”. They will go the extra mile for their customers, and they’ll find answers to problematic questions.